You will take ownership of client support operations, ensuring fast, accurate, and thoughtful service for our enterprise customers. You’ll troubleshoot technical issues, communicate updates, and help maintain client trust by resolving problems efficiently and clearly in both English and Japanese.

We are hiring a Technical Account Manager to lead complex enterprise B2C e-commerce engagements end-to-end. You’ll be the primary point of contact for the client, the operational lead for the delivery team, and the person responsible for translating between business intent and technical execution.